No percentage cuts. No hidden booking levies. Just a small fixed fee per confirmed booking. The way it should be.
Cabana started with one idea that felt radical in Kenya: what if hosts kept every shilling they earned? No commission, no hidden markup, just transparent, honest bookings. We launched with apartments in Nairobi, and guests discovered a new way to travel.
You asked for more. Flights, safaris, food, rides, events. You wanted one place for your entire life, not just your accommodation. Cabana, as a name, spoke to apartments. But what we were building was far larger: a full travel and lifestyle super-app. The name had to catch up.
A cabana is a place of ease and welcome, where you arrive, drop your bags, and feel instantly at home. Whether that’s a beachside apartment in Diani, a morning safari in Amboseli, or a plate of nyama choma after a long day. Cabana is the feeling. That’s the brand we wanted to build.
Everything that made you trust Cabana stays exactly the same. Zero commission. Hosts keep 100%. You pay only what you see. M-Pesa payments. The same team. The same accounts. The same mission. Cabana is Cabana, grown into the name it always deserved.
A rebrand is a statement of ambition, not a signal that anything is wrong. We’re growing, into more cities, more services, more ways to make your life easier and your money go further. You’ve been with us from the beginning. Come with us into what’s next.
Same account. Same trust. New name.
Eight verticals. One account. One checkout.
Everything you need to know about credits, escrow protection, cancellations, and guest policies on Cabana.
Your Cabana credits are automatically linked to your account wallet and displayed at checkout. When booking any stay, tour, flight, or experience, you can apply your available credits with a single tap to offset part or all of the booking total.
Cabana credits never expire, carry no hidden transaction fees, and apply instantly alongside M-Pesa or card payments.
If a host cancels your booking, Cabana Trust guarantees an immediate 100% refund back to your original payment method (M-Pesa, card, or wallet) plus priority rebooking assistance from our support team.
If you choose to cancel within the listing's specified free cancellation window, your refund is processed automatically without penalty fees or deductions.
When you book, your payment is held securely in escrow. You receive a unique 6-character check-in code on your booking receipt and in-app trip view.
Funds are only released to the host after you arrive and verify the property meets expectations. If there is any discrepancy or issue upon arrival, our team can re-home you or process an instant refund.
Yes. Selected apartments, safari lodges, and multi-day tours offer a flexible deposit option. You can pay an initial deposit (typically 25%–50%) via M-Pesa or card to confirm your reservation, and settle the remaining balance before or at check-in.
Cabana supports direct M-Pesa STK Push with immediate on-screen verification, major international credit and debit cards (Visa, Mastercard, American Express), and Cabana wallet credits with zero host commission and transparent guest pricing.
Support is available 24/7 directly inside the Cabana app. You can live chat with APA, our smart concierge who has instant visibility into your reservation, or request a seamless handoff to a human specialist. You can also start an in-app internet voice call without sharing your personal phone number.
Join Cabana. Free to start. Everything in one place.
Everything happens inside Cabana. Whoever answers can already see your booking, your payment and your history — so you never explain it twice.
Nairobi, Kenya · Available 24/7 · Hosts, operators and service providers: partnership@cabana.africa
Cabana is built in Africa for a global market. 10% of net revenue is allocated to African communities: education access, housing support, and direct economic development. This is a structural commitment, not a campaign. It runs whether the quarter is good or not.
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