Support · always open

Talk to us the
way you'd talk to a friend.

APA answers instantly, from live prices, real availability and your own bookings — not from a help article. When you need a person, she hands the whole conversation over, and you never explain it twice.

The things people ask most

Every answer here is the same one APA works from, and it changes the moment the policy does.

What does Cabana charge?
A fixed platform fee per booking, never a percentage. Stays and rooms: KES 300 under KES 5,000, KES 800 at KES 5,000 and above. Tours, events, car hire, rides, food, shopping and flights carry no platform fee at all. The host or operator keeps 100% of the listing price.

Ways to reach us

All of them are inside Cabana. That is deliberate: whoever answers can already see your booking.

connect@cabana.africa

Guests, bookings, refunds, accounts. We reply within 24 hours.

partnership@cabana.africa

Hosts, tour operators, drivers, kitchens. The partnerships team.
Why there is no phone number or WhatsApp. A number reaches somebody who has no idea who you are. Support inside Cabana reaches somebody who can already see your booking, your payment and everything you have already said — including to APA. That is the whole reason your conversation follows you from page to page instead of starting over, and why an urgent problem gets flagged to a real person the second it is one.