Delete Your Account

We're sorry to see you go. Your data belongs to you — here's how to request full deletion.

How to request account deletion

Choose the method that works best for you

1

Via the app (fastest)

Go to Profile → Settings → Delete Account. You'll be asked to confirm. Your account will be scheduled for deletion within 24 hours.

2

Via email

Send a deletion request from your registered email address to our support team. Include your full name and the email on your account.

3

Processing time

We will process your request within 30 days and send a confirmation to your email once complete.

What gets deleted

Upon confirmed deletion, the following data is permanently removed

Your profile (name, email, phone, photo)
Saved listings, wishlists and preferences
Messages and chat history
Reviews you have written
Push notification tokens and device data

This action is permanent and cannot be undone. If you are a host with active listings, those listings will also be removed. Any outstanding payments will be processed before deletion is finalised.

What we are required to keep

Some data must be retained for legal and financial compliance

Transaction and payment records (7 years, per tax law)
Booking records for completed stays (anonymised after 2 years)
Fraud prevention logs (anonymised)

Questions about your data?

Our team is here to help

✉

Email us

support@cabana.africa — we respond within 48 hours

📄

Privacy Policy

Read our full Privacy Policy to understand how your data is used and protected.